Help Desk

A competent and effective technical helpdesk or customer care helpline is as important in today's market environment as selling the product -whether it is for your customers or own employees. SNAIPL acts as an extension of the client's team and provides end user support acting a as a single point of contact for all service inquiries - allowing you and your teams to focus on core business functions.

SNAIPL Helpdesk Services are available as a cost-effective means to provide their end users technical support through remote resources. Helpdesk services provide a single point of contact for the call logging, diagnostics, and resolution of hardware and software technical issues. SNAIPL can complement an existing Helpdesk by scaling up or takeover the entire functions.

SNA's Enterprise Support Group uses Remote Helpdesk services to support end user's requirements and maintenance of entire IT,Office Automation,Electronic Security Sysrem, Audio Video integration and Barcoding infrastructure of large corporations. SNA provides a closed loop single point of contact for all service inquiries including hardware, software, operating systems, applications, utilities, peripherals etc. The service also tracks performance of Servers, Networks and Peripherals. The service also features L2 and L3 support in a tiered structure with a cross section of staff trained on different technologies to increase end user efficiency, satisfaction, and remote resolution rates. The technology allows the agent to take control of a caller's PC through the Internet and run programs, applications, or move files, supporting both software and hardware to increase first call resolution. All agents are technically qualified engineers with various accreditations. The helpdesk maintains a close contact with Deskside Support team to ensure the call closure within service levels.

Enterprise Help Desk Services deliver everything needed to meet complex around-the-clock remote technology support and user contact requirements without costly in-house IT personnel or call center infrastructure investments. The clients can easily provide the levels of remote support their employees or customers require at a predictable, affordable price.