SNA Infotech Pvt.Ltd

SNA provides Remote and Deskside Infrastructure Management Service (IMS) to large corporations and Outsourcers clients based on best-in-class service levels. The services are focused on reducing operational costs and ensuring maximized availability and performance of your IT investments.

SNA has gained from tremendous process and operations maturity over last decade working with several of the India’s largest corporations and world’s best Outsourcers. SNA’s unique value addition and skills come from deep knowledge of hardware products and applications as SNA is Authorised Service partner of all major IT and telecom manufacturers and is an integral part of their India service network.

The services cover the entire technology spectrum and can be delivered via a remote, onsite/ deskside, or hybrid delivery model.

Desktop Support

SNA's managed services is a broad portfolio of dynamic, heterogeneous IT infrastructure and management capabilities. SNA has a unique capability to offer Remote Helpdesk integration with Deskside services for complete IT, Network and Security management.

The services are aimed at enhancing the business value of IT investment through improved operational efficiency and service levels - allowing the customer to maintain as much or as little control over IT operations and infrastructure.

Basics include :

End to end support ownership
Ready skills to work on entire IT range
Trained, certified and licensed resources across the country

Facilities Management

SNA has been maintaining large facilities in Manufacturing, BFSI, Corporate, Govt & PSU installations for years now. SNA has been maintaining end-to-end services meeting stringent SLAs with including :

Server & OS Management Services

Customizing and deploying server and OS management forms, procedures and reports
User account management for the domain controllers
Install updates, patches, hot-fix, service packs, new editions, versions
Security management as per account policy, access rights Performance tuning and configurations routine backup
Backup of file system and redundant options
Monitor user authentications, network traffic load through log reports
Services monitoring
Monitor healthy environmental conditions, preventive maintenance and house keeping of servers such as disk space usage, permissions, concurrent sessions, security alerts etc
Systems migration
Remote administration of client OS and server OS, remote-updates
Reports; Analytical, Graphical, MIS

Network Management Services

Customizing and deploying messaging management forms, procedures and reports
Administration of LAN and network security
Multi-channel delivery capabilities that include voice, e-mail, chat
Create and maintaining passive and active network ports connectivity details, configurations, diagrams, layouts, TCP/IP scheme, network routes on servers
Troubleshooting network faults with tools like snoop, trace route, NS-Lookup etc
Time synchronization between various servers
Configuration of network equipments
Deploy traffic management
Deployment of network security tools and audits
Confidential in passwords, routes, etc configurations
Network UPTIME commitment
NMS reports; Analytical, Graphical, MIS

Messaging Convergence Services

Customizing and deploying messaging management forms, procedures and reports
Deployment of administrator for the Exchange, Domino, Unified Messaging Server (UMS), Postmaster like messaging solutions
E-mail, fax-mail, voice-mail, text-to-speech like facilities and their integrations
User account management mailbox management like add, delete, transfer, rename, forward, backup, split, size, rules, SPAM, AcVc, content-filters, junk, private domain, global access
Integration of mail boxes to client applications respectively
Management of traffic monitoring, priorities, mail backup, security solutions
Deploying best practices to enable effective and efficient communication through messaging convergence
Reports; Analytical, Graphical, MIS

Backup Management Services

Customizing and deploying backup management forms, procedures and reports
Backup server installation and configurations, media planning, disaster recovery model
Create and maintaining user account management, volume of user data, strategies and its periodic cycles, critical data, servers configuration settings etc
Perform regular backup operation as per strategy, schedule defined, optimizing backup operations in tuning strategies
Management of media; proper labeling, and housing for immediate identification and retrieval
Backup audits; scheduled restoration drill for the backup validity and backup operation consistency
Maintaining log sheets for the backups
Reports; Analytical, graphical, MIS

Database Management Services

Customizing and deploying vendor management forms, procedures and reports
Messaging Convergence ServicesPrepare vendors respective SLA
Liaison with vendors, OEMS, service providers for related work, equipments and services associated with the FM project
Deploying and maintaining critical part inventory of vendors
Measure severity parameters of SLA and perform complain escalations respectively
Maintain database of various vendors with details
Logging and escalating complains with vendors and tracking till resolution
Analysis, rating performance of vendorsâ€™ vis-Ã -vis their SLA
Assurance and achieving committed uptime from vendors
Penalty and rewards commercial implications for the vendors
Reports; Analytical, Graphical, MIS